We want you to enjoy every visit to DunkinDonuts.co.uk, whether you’re there to look around, order coffee, join our loyalty program, or tell us about your last trip to one of our shops, as well as every experience with DD Online Services. We do collect information about you and we may share that information with third parties in certain circumstances, so please read on for more details about how we use personal information we collect about you when you use the DD Online Services.
Whether accessing the DD Online Services from your home computer or while on the run from your smart phone or tablet, Dunkin’ Donuts and its agents may collect some information that identifies you or relates to you as an individual (“Personal Information”), such as your:
In addition, we may collect other types of data elements (“Other Information”) that do not reveal your identity or that do not relate directly to you or any other individual, such as:
In addition, when users request pages on the DD Online Services, our servers automatically log the IP address of the particular user. The IP address is a unique number assigned to your computer in order to identify it whenever you are surfing the Web.
Your privacy is very important to us. We generally won’t disclose your Personal Information to anyone outside of Dunkin’ Donuts or our sister brand Baskin-Robbins, except in the following circumstances.
We may disclose your Personal Information to third-party service providers to provide us with services such as website hosting, professional services, including information technology services and related infrastructure, customer service, e-mail delivery, auditing and other similar services.
We may disclose your Personal Information to third parties in order to perform services you request or functions you initiate, such as when you post information and materials on message boards and forums, including on our Facebook Page. When you post information in a public forum it becomes public information. In addition, we may disclose your Personal Information in order to identify you to anyone to whom you send communications through the DD Online Services, including through our gifting program.
We may disclose your information to a third party in connection with a corporate reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock, including in connection with any bankruptcy or similar proceedings.
In addition, we may use or disclose your Personal Information as we deem necessary or appropriate: (1) under applicable law, including laws outside your country of residence; (2) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (3) to comply with court orders and other legal processes; (4) to pursue available remedies or limit damages we may sustain; (5) to protect our operations or those of any of our Affiliates; (6) to protect the rights, privacy, safety or property of Dunkin’ Donuts, our Affiliates, you and others; and (7) to enforce our terms and conditions.
Finally, we may disclose the personal information you submit on a franchise application to our business units, agents, parent company, Affiliates and to third parties as part of our consideration of that application and to help conduct our franchise marketing efforts. We require our agents to respect our privacy practices and not use your personal information for purposes other than to carry out our instructions.
Similarly, we generally use Other Information for any purpose not prohibited by law. In particular, we may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all Other Information, provided that such information does not personally identify you. The Other Information that we collect generally will not personally identify you or be correlated to you individually for external purposes.
You can visit the account section of the DD Online Services website to manage and correct any factual inaccuracies in the information we have on file about you.
Dunkin’ Donuts has implemented reasonable safeguards designed to prevent loss, misuse and unauthorized access, disclosure or modification of Personal Information provided or collected through our DD Online Services.
With respect to payment card information and other Personal Information collected through our DD Online Services, we use Secure Socket Layer Technology or SSL to encrypt or scramble that information during transmission.
Unfortunately, no system or online transmission of data can be guaranteed to be 100% secure and you should always take appropriate security measures to protect your Personal Information, including ensuring that you have up to date antivirus software. If you believe that your Dunkin’ Donuts account or any information you provided to us is no longer secure, please notify us immediately through the Contact Us information provided below.
Dunkin’ Donuts and its agents use small text files called cookies, (collectively, “Cookies”). Cookies are small pieces of data that we and our agents place in your computer’s browser to store your preferences. Cookies are not themselves personally identifiable, but may be linked to Personal Information that you provide to us through your interaction with the DD Online Services. A Cookie will typically contain the name of the domain (internet location) from which the Cookie has come, the “lifetime” of the Cookie (i.e. when does it expire), and a value, usually a randomly generated unique number.
We only use Analytical/performance cookies that we think are helpful to you. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily and do not encounter technical errors.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
These cookies enable us to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Except for essential cookies, all cookies will expire after two years.
Web browsers allow some control of most Cookies through the browser settings. To find out more about Cookies, including how to see what Cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
In addition, we and our ad management partners may use these technologies to track the actions of users of the DD Online Services, to measure statistics of our marketing efforts, and to deliver advertisements on the DD Online Services that may be more relevant to individual consumers and that will improve the consumer experience on the DD Online Services. For example, if you give us your post code and we thus know you live in an area where a particular in-store promotion is going on (such as a new snack offering), we may deliver to you an advertisement that is specific to that promotion.
Dunkin’ Donuts recognizes the importance of protecting the privacy of children. We will not knowingly collect any personally identifiable information from children under the age of thirteen (13). When a user discloses personal information on the DD Online Services, the user is representing to us that he or she is at least thirteen (13) years of age.
If a child under the age of thirteen (13) has provided us with personally identifiable information through the DD Online Services, we ask that a parent or guardian e-mail us at firstname.lastname@example.org, and we will delete the child’s information from our records.
You have the right to ask us not to process your personal data for marketing purposes. We ask your consent (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using the contact details set out below.
You have the right to access information held about you. Any written request for access to information held about you may be subject to a fee of £10 to meet our costs in providing this information. If you wish to do this, please contact us using the methods listed below.
If you have any questions regarding our privacy practices, you can email us at email@example.com.
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Last updated: December 2013